US
Full TimeLocation: St. Louis, MO
Description:
Our client is seeking an Operations Specialist to join their team in St. Louis, Missouri. This candidate will manage the daily operations and support of the core enterprise infrastructure.
Responsibilities:
- Monitor, troubleshoot, and resolve incidents for MPLS, Cisco, Nokia, and Scada
- Monitor, alert, and triage core infrastructure including server related events
- Provide phone support, update customers and vendors that call in, and provide top notch customer service
- Support the MPLS, LAN, WAN, transport, telephone, wireless data, and mobile radio networks
- Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot, and remotely repair problems with the company networks
- Implement software upgrades to network elements and participate in the change process to add or delete network elements
- Provide support to IT field operations personnel and dispatch field support personnel and contractors
- Open and manage tickets with equipment vendors and carriers
- Support various reporting and compliance work orders necessary to meet regulatory and safety needs of the company
Qualifications:
- Associate’s degree
- 2+ years of relevant work experience
- CCNA, Network+, NRS1, and Security+ certifications are preferred
